Last updated: 23 October 2026
These terms and conditions apply to all contracts between LiZa Memories Photography, Emina Huremović, and her clients regarding photographic services.
Session enquiries may be submitted in particular via Instagram, email or the website contact form. An enquiry, an automatic acknowledgement or a provisional discussion of dates alone does not create a contract or a binding booking.
Based on the enquiry, LiZa Memories Photography emails an order confirmation as a binding booking offer. This specifies in particular the session and package, services including image count and session duration, total price, date, time and location, and payment and estimated delivery terms. Additional costs, in particular travel costs, are stated as an amount or with their calculation basis. The email links to the applicable version of these terms and expressly draws attention to the cancellation and non-attendance provisions in clause 5. The contract terms and these terms are also provided in a form that can be saved, in the email text or an attachment; any required information on statutory withdrawal rights is provided before acceptance.
The client accepts the booking offer by expressly replying to that email, confirming the paid booking with the stated services, price and appointment details and agreeing to the supplied terms, including cancellation and non-attendance provisions. The session contract is formed only when LiZa Memories Photography receives this unconditional acceptance. Silence or merely acknowledging receipt of the email does not constitute consent. Where an acceptance deadline is specified, acceptance must be received within that period; any changes require a new agreement.
Additional image purchases in the customer portal follow the ordering process shown there before submission, with the relevant order terms, prices and required consents. These orders do not require a further confirmation by reply email. Statutory consumer rights remain unaffected.
Before placing a payable portal order, you actively tick two boxes that are not preselected: you expressly request an early start, including any image editing still required and digital supply, and acknowledge the loss of the right of withdrawal when digital supply begins after you receive the contract confirmation. The wording and time of these declarations are stored with the order and documented in the confirmation email. Accepting these general terms alone does not replace these separate declarations.
The scope of services depends on the package booked or the offer agreed individually. The photographic and artistic approach, image selection and editing are carried out in the style of LiZa Memories Photography. Unedited raw files are generally not provided unless this has been expressly agreed or is included in the booked package.
The prices agreed in the booking offer or before an additional order apply. All prices are VAT-exempt under § 6 para. 1 no. 27 Austrian VAT Act (small business regulation). Unless agreed otherwise, payment is made in cash directly after the session or by bank transfer after invoicing. The agreed payment terms and any deposits are communicated before the contract is formed. Invoices may be sent electronically by email. Final editing and delivery generally take place after full payment has been received.
When the bindingly booked photo session takes place, the agreed package price is payable under the agreed payment terms. It covers the session and the services included in the booking offer, including the agreed number of edited images. Payment is due regardless of whether additional images or image packages are subsequently ordered through the customer portal. Selecting images included in the booked package through the portal does not incur the package price again. Only expressly ordered additional services are charged separately; payments already made are credited. Statutory withdrawal and warranty rights remain unaffected.
Additional edited images and image packages may be purchased at the prices shown before ordering. Session extensions are available by prior arrangement: an additional 30 minutes costs €40 and an additional 60 minutes costs €70. The extension affects session time only and does not increase the image count included in the booked package. Expressly agreed individual offers take precedence.
Amounts already paid for the same order, for example in cash, are credited and must not be transferred again. Payment is checked before release.
The voucher terms shown before ordering and provided with the order confirmation govern the online purchase and use of a monetary gift voucher. Voucher purchases follow the order process described there. Session booking and cancellation terms apply to the separate photography contract concluded later; a voucher alone does not book a package or a date.
You pay the chosen voucher value by bank transfer. Once full payment is confirmed, the code is activated and the PDF voucher is emailed to the buyer and made available through the protected order link. The value can be used towards personally arranged sessions. Organised nursery, kindergarten and school photo days are excluded. The prices offered and services agreed at the later booking apply. Unused credit remains on the voucher; no short expiry period is imposed. The statutory limitation period applies.
A gift voucher pays its monetary value and is not a partner discount code. An enquiry with a voucher code does not debit credit. Any partner discount on a later session follows its own terms, after which voucher credit may be applied. Statutory refund rights remain unaffected.
You may withdraw from an online voucher purchase without giving any reason at any time before the activated voucher is first successfully emailed, and for at least 14 days after that. Resending does not restart the period. Statutory extensions or a later statutory start, particularly if you receive the voucher later, remain unaffected. The voucher terms include withdrawal information and a model statement. The rules on early image editing or loss of withdrawal rights for digital photographs do not apply merely because a voucher PDF is sent or downloaded.
You may additionally order a printed voucher by post to an address within Austria for €4.80 on top of the voucher value; this delivery fee is not credit. The PDF and printed voucher share the same code and credit. With postal delivery, the withdrawal period is at least 14 days from actual receipt by you or a nominated recipient other than the carrier. An earlier PDF email does not shorten this period. A valid withdrawal also refunds paid standard delivery costs; the invalidated physical voucher does not need to be returned.
Once the contract is formed, the agreed appointments are binding. Changes are agreed together. Cancellations and rescheduling requests should be communicated as early as possible by email. In cases of illness, force majeure or weather-related impossibility, both parties will try to arrange a replacement appointment; statutory rights remain unaffected.
For a cancellation initiated by the client less than 48 hours before the appointment, a cancellation charge of up to 50% of the agreed fee may be claimed; for non-attendance without cancellation, up to the agreed fee may be claimed, in each case only insofar as supported by a corresponding statutory entitlement. Saved expenses and earnings obtained, or deliberately not obtained, by using the freed time for other work are deducted. The client may demonstrate that no loss or a smaller loss occurred.
These cancellation terms do not restrict statutory withdrawal rights. No cancellation charge under this clause applies to a valid statutory withdrawal; any proportionate payment for services already provided is governed solely by statutory requirements.
Where consumers have a statutory right of withdrawal for a distance contract, such as a booking concluded exclusively by email, or an off-premises contract, they may withdraw within 14 days of the contract being formed without giving a reason. Withdrawal may be made by an unequivocal statement to Emina Huremović, LiZa Memories Photography, Mela-Spira-Straße 32b, 8054 Graz, Austria, or by email to info@liza-memories-photography.com. Sending the statement before the deadline is sufficient. Information on any applicable statutory exception is provided separately before the consumer makes their contractual declaration.
Following a valid withdrawal, payments received for the relevant contract are refunded without undue delay and no later than 14 days after receipt of the withdrawal statement, generally using the same payment method and without refund fees. A reasonable proportionate amount for services already provided at the consumer’s express request during the withdrawal period is payable only where the statutory requirements are met.
If services are to begin during the withdrawal period, the express request or consent is obtained separately. For paid services, the withdrawal right expires only after full performance and where the prior consent and acknowledgement required by law have been obtained. Separately purchased digital content is subject to the separate statutory requirements for early provision, including express consent, acknowledgement and a contract confirmation on a durable medium. Acceptance of the session booking alone does not replace these declarations.
Model withdrawal form (optional): To Emina Huremović, LiZa Memories Photography, Mela-Spira-Straße 32b, 8054 Graz, Austria, info@liza-memories-photography.com. I hereby withdraw from the contract for the following service or digital content: [service / order number]. Ordered on: [date]. Name: [name]. Address: [address]. Date: [date]. Signature: [only for a paper notice].
Already edited photographs: If you request an immediate start and later withdraw from your order, photographs already fully edited may be charged proportionately, provided the legal requirements are met.
For digital photographs supplied before the withdrawal period ends, the right of withdrawal expires only if you previously expressly consented, acknowledged the loss of that right and received the contract confirmation. The finished photographs must actually be made available to you for download; uploading without release is insufficient. Editing alone does not end the right of withdrawal. Statutory rights concerning defective images remain unaffected.
You may also submit a withdrawal declaration through the relevant order in the client portal. Receipt is acknowledged. The declaration is reviewed and does not automatically trigger a refund; statutory rights and refund deadlines remain unaffected.
Sessions take place at the studio in Graz or at the individually agreed location. Each booked package includes a total of 20 kilometres of travel for the outward and return journey combined. The total journey to and from Mela-Spira-Straße 32b, 8054 Graz is used; the included distance does not apply separately to each direction. Every kilometre travelled beyond this combined total of 20 kilometres costs €0.50. Example: a total round trip of 40 kilometres results in 20 additional kilometres and a charge of €10.
Estimated travel costs or their calculation basis are provided in the booking offer before the contract is formed. Any different individual arrangement must be expressly agreed in advance. Other costs at the agreed location, such as admission or location fees, are charged only by prior agreement.
Images are delivered digitally through the personal online gallery or by download. Editing and delivery times depend on the type and scope of the session, agreed image count and workload; an estimated delivery period is stated in the booking offer. Where images are selected later, the agreed editing period generally starts once the final selection and required full payment have been received, unless agreed otherwise.
Selection galleries initially provide previews for choosing images. Purchased and fully edited images are released for download after full payment; payment alone does not cause unedited selection images to be delivered. If purchased images are already fully edited, they may be released immediately after payment is confirmed. The designated high-resolution image files are provided; previews and screenshots are not substitutes for these files. Prints or other physical products are included only if expressly agreed.
Any time limit on gallery access is communicated before ordering or in the booking offer. Released files should be downloaded and independently backed up within the communicated availability period. Statutory remedies for missing or defective files remain unaffected.
Image tiles and opened images use smaller previews for fast display. Only an authorised download delivers the original file intended for delivery at its full stored resolution. In a selection gallery, a paid order is automatically released once all ordered images are ready and the contract confirmation has been sent. A separate email notifies you when downloads are available.
Copyright and any related rights in all photographs remain with the photographer Emina Huremović, LiZa Memories Photography. Booking a session or an image package does not transfer copyright.
Unless expressly agreed otherwise, the client receives a non-exclusive, non-transferable right of use for private purposes only for the specifically selected photographs included in the booked and fully paid package, or purchased and fully paid for separately, and released for use by LiZa Memories Photography. An expressly agreed release free of charge remains possible. This right does not automatically cover every photograph taken during the session or visible in the customer portal.
Ordinary private use and private sharing of lawfully acquired and released images are permitted within the agreed scope. Commercial use, granting independent usage rights to third parties, media publication beyond the agreed private use, entry into competitions or substantial subsequent editing require prior written consent. Different usage rights, particularly for product, business and advertising photography, are agreed individually. Uses permitted by law remain unaffected.
The customer portal may provide purchased, fully edited images for download and additional photographs in a separate selection gallery or the same gallery. Images not purchased or not yet released for use are provided solely for viewing and selection. They may be unedited, displayed at reduced resolution, watermarked and protected by a download restriction. Making them available grants no contractual usage rights beyond this selection purpose.
The technical ability to save a preview by screenshot, screen recording, photographing the screen or another method creates no additional usage rights. Without the necessary authorisation, these images must in particular not be published, made publicly available on social media, used for advertising or passed to third parties for independent use. Uses permitted by law remain unaffected.
Without consent from LiZa Memories Photography, watermarks, copyright notices and other rights-holder information must not be removed, concealed or altered unless permitted by law. This also applies to uploading and editing preview photographs in AI services or other image-editing software to remove protective markings or prepare previews as a substitute for purchasing the images and use them without authorisation. AI sharpening, upscaling, retouching or other editing creates no usage rights in the underlying photograph.
Download permission applies only to the designated images that have been purchased or expressly released free of charge. It does not extend to other images in the selection gallery.
For use without the required authorisation, LiZa Memories Photography may assert the remedies available under law, through court proceedings where necessary. These include in particular cessation and removal of the infringement and reasonable remuneration for each photograph used without authorisation. The amount depends on the nature and scope of the actual use; an agreed individual-image or licence price applicable to that use may serve as a reference.
Where the statutory requirements are met, damages and reimbursement of necessary enforcement costs, including legal and court costs to the extent recoverable by law, may also be claimed. The same loss will not be compensated twice. This provision creates neither a flat contractual penalty nor an automatic purchase contract through unauthorised use.
A later purchase or payment does not automatically authorise an earlier unauthorised use retrospectively; a separate agreement is required. Statutory permissions and mandatory consumer rights remain unaffected.
LiZa Memories Photography may only use images for the website, social media, portfolio or promotional purposes with the client’s express consent.
Liability and statutory warranty rights are governed by law. In particular, claims for personal injury, damage caused intentionally or by gross negligence, and mandatory consumer and statutory warranty rights are not excluded or restricted.
The client will be informed without undue delay of technical disruptions, data loss or unforeseen obstacles to performance. Further handling follows statutory remedies; a replacement appointment or substitute performance is arranged by mutual agreement and does not replace statutory remedies without an appropriate agreement.
Austrian law applies. For consumers habitually resident in another country, mandatory protections additionally applicable under the relevant conflict-of-law rules remain unaffected. Individual agreements take precedence over these terms. The version supplied and agreed when the contract is formed applies; later amendments do not automatically apply to existing contracts. If a provision is invalid, statutory rules apply in its place; the remaining provisions continue to apply to the extent permitted by law.